Shipping Policy
Everything you need to know about our shipping process
owner
Tiah Eskildsen
📦 Shipping Information
Domestic (USA): 2-3 business days
International: 4-7 business days
📋 What's Included
- ✓ Insulated packaging
- ✓ Heat packs (when needed)
- ✓ Oxygenated water
- ✓ Live arrival guarantee
🌡️ Weather Protection
🔥 Heat Packs: For cold weather shipping (below 40°F)
❄️ Ice Packs: For hot weather shipping (above 85°F)
⚠️ Important: Weather protection packs are available at checkout for $5 each. You are responsible for selecting appropriate protection for your conditions.
📅 Holiday Shipping Schedule
Holiday Closures:
- New Year's Day - Jan 1
- Memorial Day - Last Monday in May
- Independence Day - July 4
- Labor Day - First Monday in Sept
- Thanksgiving - 4th Thursday in Nov
- Christmas Day - Dec 25
Please allow 3-4 extra business days for orders placed near holidays.
🐠 Live Arrival Guarantee
We guarantee live arrival on all fish shipments. In the unlikely event of a DOA (Dead on Arrival), please contact us within 2 hours of delivery with photos for a replacement or refund.
